Where is my order being shipped from?
Your order is being shipped from Cape Town in South Africa.
How long will my order take to arrive?
Please check our shipping information page for full details as the arrival of the order is dependent on the shipment method chosen.
What is my tracking number?
Tracking numbers are sent via email when your order has been shipped. For details of how to track your parcel, please see our shipping information page.
Does H2GRO stock all the products listed on the website?
If the item is listed for sale on our website and it does not say "out of stock" we have stock of it in our warehouse. We do not list items for sale that are not physically on hand in our warehouse.
Does H2GRO drop ship?
No, we do not drop ship. We only sell items that we have in stock at our premises.
An item is out of stock, when will it be available?
Not all items will be available 365 days a year. We deal with a number of suppliers and import products. As these processes are dependent on many factors outside of our control it is likely that from time to time an item may be out of stock.
I want to know when an item is back in stock!
You can click on the product page and you will see the out of stock reminder if the product is not currently in stock.
Click on the out of stock reminder and leave your email address in the space provided. As soon as the item is back in stock we will email you to let you know its available again.
Do you export?
We regrettably do not ship outside of South Africa.
Do you combine shipments for items purchased across the different platforms you trade on?
Unfortunately we cant combine shipments for items bought on our other websites or sales platforms.
I need help ordering online!
Can I come and buy products at your premises?
Yes, you are welcome to visit our premises. As we are in the process of building our showroom and setting up our retail facilities we will not be able to show you everything we stock yet but will assist you with placing an order if you come to us. Our showroom and retail facilities will be available from 17 May 2021.
I live in Cape Town. Can i collect my order?
Fully paid orders can be collected from the H2GRO / Seeds for Africa Offices in Cape Town. Please see this page for full details. Please remember to select the Pick-up option at checkout to enable this option.
I'd like to send my own courier to collect my order?
Fully paid orders can be collected from the H2GRO / Seeds for Africa Offices in Cape Town. Please see this page for full details. Please remember to use the postal code 5555 at checkout to enable this option.
We would like prices for a tender!
We do not participate in tenders, nor do we supply our products for any tender processes.
Do you offer bulk prices?
Yes, on certain items we can offer bulk prices. Please send us an email at email@example.com for a price.
We are a registered charity looking for donations!
At the beginning of each year we allocate a budget to a number of charitable initiatives that we support. We are unfortunately unable to take on any new causes during the year. Should your charity wish to be considered for next year, please feel free to email us during October and we will email you the relevant documents.
We would like to be an H2GRO supplier!
We have strict criteria for the purchase of products. If you have an awesome product that you think we should be stocking email us at firstname.lastname@example.org with details of what you would like to supply.
I need your banking details so I can pay for some items I saw on your website!
We will only send banking info once an order has been raised. Once you have placed your order you will receive an email with full order details and payment details including our banking details.
I am processing checkout and there are no shipping options available for my area!
Please check that you have left a valid postal code for your street address.
I am processing checkout and the website says you do not ship to my area!
Please check that you have left a valid postal code for your street address. If your order is extremely heavy and bulky you may also receive this error message. Please email us at email@example.com and we will gladly assist.
I require a tax invoice for my order!
Please insert your VAT number next to your company name when ordering. Tax invoices can be automatically downloaded from your order confirmation.
Why have I been charged VAT on the items I have ordered!
Current tax legislation does not exempt agricultural items from VAT being charged therefore we charge VAT on all items that we sell. We regularly receive the comment from customers asking why we charge VAT when other companies they deal with do not. The simple answer to that question is that they are either a small company who does not meet the threshold of being a VAT vendor and do not have to charge VAT or if they are a VAT vendor and are not charging VAT, they are contravening the law.